Consumer Rights
A List of Your Guaranteed Rights
1. You have a right to: BE INFORMED
WHAT DOES THIS MEAN?
We want you to feel comfortable with being a part of the program, so we want to make sure you know what you can do, what you can expect, and what your responsibilities may be.
2. You have a right to: RECEIVE QUALITY CARE AND SERVICES
WHAT DOES THIS MEAN?
As a consumer of Carobell services you have the right to be treated like the adult that you are, that is considerate, respectful and courteous.
3. You have a right to: TAKE PART IN THE DEVELOPMENT OF YOUR PERSON CENTERED SERVICE PLAN
WHAT DOES THIS MEAN?
You are in charge. You are the reason for the service plan. You tell us what you want and how you think it should be achieved.
4. You have a right to: ASK QUESTIONS ABOUT YOUR SERVICE NEEDS, AND TO RECEIVE A COPY OF YOUR COMPLETED PERSON CENTERED SERVICE PLAN
WHAT DOES THIS MEAN?
You can and should ask questions about all parts of your plan and expect to get responsibile and helpful answers. After you have met with your treatment team and approved your plan, you will get a copy of it to keep.
5. You have a right to: PRIVACY AND CONFIDENTIALITY
WHAT DOES THIS MEAN?
The information you share about yourself, the informatioin that is in your records and the services you receive stay private between you and your service team.
6. You have a right to: TALK WITH A LAWYER, ADVOCACY GROUPS, GUARDIANS, LEGALLY RESPONSIBLE PERSONS AND/OR OTHER SUPPORT INDIVIDUALS
WHAT DOES THIS MEAN?
If you need things like legal advice, advocacy, support (people that can support you and help you with your needs relating to your disability), you can ask staff to help you get in touch with them.
7. You have a right to: BE FREE FROM ABUSE, EXPOITATION, RETALIATION, HUMILIATION AND NEGLECT
WHAT DOES THIS MEAN?
- No person has the right to put their hands on you in a harmful way.
- No person can take advantage of you, or take anything from you without your permission.
- No staff person can punish you for standing up for yourself.
- No staff person can make fun of you, or embarrass you for any reason.
- No staff person can abandon or ignore you or your program support needs.
8. You have a right to: LOOK AT YOUR FILE/PLAN TO HELP DECIDE WHAT YOU THINK IS BEST FOR YOU
WHAT DOES THIS MEAN?
You have the right to view your personal information kept in the file. You can expect to get that information in time to help you decide what your treatment plan needs to say. If you need help understanding what that information means, a staff person will be made available to help you.
9. You have a right to: UNDERSTAND AND GIVE OR REFUSE TO GIVE INFORMED CONSENT
WHAT DOES THIS MEAN?
You are in charge of your services. You have the right to give your OK or to refuse things like:
- Release of information about yourself to others outside this program.
- Consent for Emergency Medical Treatment
- Consent to receive services
- Consent for transportation provided by an outside agency
- Consent for Publicity
- Who is invited to your service treatment meetings
- Access or referral to legal representation
- Access to self-help and advocacy groups
10. You have a right to: BE FULLY INFORMED OF THE SERVICES AVAILABLE AT CAROBELL, INC. AND THE COST OF THOSE SERVICES, IF ANY
WHAT DOES THIS MEAN?
Carobell, Inc. has many different kinds of programs and services. Brochures are available that will help explain them. There may be a cost to some programs. Your case manager will go over this with you. If you want to know more about any other Carobell offered program, you can ask staff.
11. You have a right to: MANAGE YOUR OWN MONEY
WHAT DOES THIS MEAN?
You have the right to keep any money you bring with you in your own pocket. Staff is here to help you make purchases and make sure you get your proper amount of change back, but it will be your job to keep track of your money, unless Carobell is given written permission by you or your guardian to assist you with keeping your money safe.
12. You have a right to: BE INVOLVED IN RESEARCH ONLY AFTER INFORMED CONSENT HAS BEEN GIVEN
WHAT DOES THIS MEAN?
You have the right to refuse to have any information about you and your disability be used in any kind of research study. If you do give your OK for this, then it must be in writing and signed by you or your legally responsible person.
13. You have a right to: FILE A COMPLAINT WITHOUT FEAR OF RETALIATION, HUMILIATION OR HARMFUL PUNISHMENT
WHAT DOES THIS MEAN?
If you are not happy with the way you are treated or you think your rights have been violated, you have the right to complain and be heard. No staff will try to get back at you, hurt you, make fun of you or talk behind your back. You will not get into any kind of trouble for complaining about something that worries you.
14. You have a right to: EXERCISE YOUR CIVIL RIGHTS
WHAT DOES THIS MEAN?
Civil rights means that people have the right to be treated the same regardless of their race, color, sexual orientation, gender, religion, age, disability and/or national origin.